Privacy Policy

How we collect, use, and protect your information.

Effective date: [DATE PLACEHOLDER] — Terms of Use

This Privacy Policy describes how ClaimBar (“we”, “us”, or “our”), operated at claimbar.com, collects, uses, discloses, and manages your personal information. We are an Australian-based business and this policy is written primarily with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following categories of personal information:

  • Identity and contact details — your full name, email address, phone number, and state or territory of residence.
  • Preferences and eligibility data — category preferences you select (e.g. consumer, data breach, employment), your responses to eligibility questions, and any details you voluntarily provide about your potential claim.
  • Technical data — IP address, browser type and version, device type, operating system, referring URL, pages visited, and timestamps of visits.

We do not intentionally collect sensitive information (such as health, financial account, or government identifier information) unless you explicitly provide it in a free-text field in connection with a specific settlement enquiry.

2. How We Collect Your Information

We collect personal information through the following means:

  • Registration forms — when you register to receive settlement notifications.
  • Lead / enquiry forms — when you express interest in a specific settlement and request to be connected with a law firm.
  • Data breach check forms — when you submit your email address or name to check whether it appears in a known data breach.
  • Newsletter sign-up — when you subscribe to our email newsletter.
  • Cookies and local storage — we use browser localStorage to remember your country preference. See Section 6 below for more detail.
  • Analytics — we use Cloudflare Analytics to collect aggregated, privacy-preserving traffic statistics. See Section 6 below.

3. Why We Collect Your Information

We collect and use personal information for the following purposes:

  • Matching you to settlements — to identify class action settlements you may be eligible for based on your state, category preferences, and eligibility responses.
  • Connecting you with law firms — when you submit a lead or enquiry form, to pass your details to the relevant partner law firm so they can assess your eligibility and contact you.
  • Sending notifications — to alert you by email about new settlements, approaching deadlines, or updates relevant to matters you have expressed interest in.
  • Improving our service — to understand how people use the site, diagnose technical issues, and improve the quality and relevance of our content.
  • Legal and compliance purposes — to comply with our obligations under applicable law.

4. Who We Share Your Information With

We may share your personal information with:

  • Partner law firms (referral disclosure) — if you submit an enquiry or lead form in relation to a specific settlement, your contact details and relevant eligibility information will be shared with the law firm managing or associated with that settlement. This disclosure is made at the point of collection: each lead form clearly identifies the receiving law firm (or states that details will be shared with a specialist firm). The law firm’s own privacy policy will govern their use of your information once received.
  • Analytics providers — aggregated, non-personally identifiable usage statistics may be processed by Cloudflare Analytics as part of our website infrastructure.
  • Service providers — we may use trusted third-party services (e.g. email delivery, hosting) to operate our platform. These providers are only given access to the information necessary to perform their services and are bound by appropriate confidentiality obligations.

5. We Do Not Sell Your Personal Information

We do not sell, rent, lease, or otherwise trade your personal information to any third party for their own marketing or commercial purposes. Full stop.

Referrals to law firms are made in connection with your specific enquiry, with your knowledge, and are disclosed at the point of collection. This is not a sale of data.

6. Cookies and Tracking Technologies

We use the following tracking technologies:

  • Cloudflare Analytics — we use Cloudflare’s privacy-first web analytics product, which does not use cookies and does not track individual users across sites. It collects aggregated data such as page views, visitor counts (by country), referrers, and browser types. No personal data is stored by Cloudflare Analytics for this purpose.
  • localStorage (browser storage) — we store your selected country preference (e.g. “au”) in your browser’s localStorage so that we can remember your preference on future visits. This data is stored locally on your device and is not transmitted to our servers. You can clear it at any time by clearing your browser data.

We do not currently use advertising cookies, cross-site tracking pixels, or third-party marketing cookies.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law:

  • Registration and notification preferences are retained until you unsubscribe or request deletion.
  • Lead/enquiry form submissions are retained for a reasonable period to manage the referral relationship and handle any queries or disputes, after which they are deleted or de-identified.
  • Technical/analytics data is retained in aggregated form in accordance with Cloudflare’s data retention policies.

8. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access — request a copy of the personal information we hold about you.
  • Correction — request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
  • Deletion — request that we delete or de-identify your personal information, subject to any legal retention obligations.
  • Complaint — lodge a complaint with us in the first instance, and if you are not satisfied with our response, with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, please contact us at info@claimbar.com. We will respond within 30 days.

9. International Users

While ClaimBar is primarily an Australian service, you may access this website from other countries. We handle your personal information in accordance with the Australian Privacy Act 1988 (Cth). Where applicable law in your jurisdiction provides you with additional privacy rights, we will endeavour to honour those rights to the extent reasonably practicable.

By using our website from outside Australia, you acknowledge that your information may be processed in Australia, which may have different data protection laws to your country.

10. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of ClaimBar after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

For any privacy-related questions, access requests, or complaints, please contact:

ClaimBar
Email: info@claimbar.com
ABN: XX XXX XXX XXX